Refund Policy
Please inspect your order promptly after delivery. Contact us within 14 days of delivery if an item is damaged, defective, incorrect, or significantly different from its description.
Return Conditions
- Items must be unused, unworn, and returned with original packaging where applicable.
- For hygiene reasons, intimate apparel, pierced jewelry, and personalized products may be non-returnable unless defective.
- Contact support before sending any return. Unapproved returns may not be accepted.
Refunds
Approved refunds are issued after the returned item is received and inspected. Banks, payment providers, and blockchain payment handling can require additional processing time.
Manual Crypto Payments
For cryptocurrency orders, refunds may require additional confirmation of the receiving wallet address and network. Network fees and exchange-rate changes may affect the final received amount.
Start a Request
Message us on WhatsApp, Telegram, or email support@getvelorashop.com with your order number, photos if relevant, and a short description of the issue.